1
of 5— Open Claude and start a new conversation
What you'll accomplish
By the end of this guide, you'll have a way to practice handling your toughest recurring security situations — before they happen. Claude acts as the difficult person, you practice your response, and you get immediate feedback on what worked and what to do differently.
What you'll need
- A free Claude account at claude.ai
- 15–20 minutes before a shift or during a break
- Time needed: 10 minutes per scenario
- Cost: Free
How-To Guide: Use AI as Your De-escalation Practice Partner
Step 1: Open Claude and start a new conversation
Go to claude.ai on your phone or browser. Log in and start a new chat by tapping the "New conversation" button (pencil icon or "+" sign). You're going to set up a role-play scenario.
What you should see: A blank chat interface ready for your message.